F.A.Q

All of our product is shipped from Jersey in the Channel Islands. We are ideally located to ship to the United Kingdom and Continental Europe. Over 90% of shipments are delivered to UK addresses within 2 working days, and most European destinations within 5-10 working days. We aim to dispatch orders within one working day from the ordered date. UK orders are usually delivered within 3-5 working days, however as delivery times can vary, please allow up to 2 working days for UK delivery, 10 working days for Europe and 20 working days for the rest of the world as we cannot guarantee the efficiency of standard postal services.  If you have any queries regarding the delivery of an order, please contact us  and we will respond as soon as we can. Our shipping company ensures full pre-sortation of mail that meets the requirements of priority delivery. Shipments to North America, South America and Asia may take up to seven to 10 business days

What is your returns policy?

UK

All products purchased through this website are covered by our 21 day guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the product to us within 7 days of your order date. Software must remain sealed, and hardware must contain all component parts. If any goods are returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale.

We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error. Each returned item will be tested. In case the item is found not to be faulty by our test center it may be returned to you and you will be liable for the postage. We will not refund postage for items found to be in good working order. Please include your name and address and an explanation as to why you are returning the item(s).

We do not issue refunds on game points as all points are registered and once opened are void of warranty. If any goods are returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale. We do not issue refunds on game points. If you have a game that is defective just keep your receipt and contact the game supplier so they can help you with this issue. We do not offer any refund on open games or software, only the official manufacture covers this warranty.

Please send the item back via Recorded Delivery – if goods are not sent back to us by recorded delivery and/or in cases where goods are lost or not received, www.channelgoods.com cannot be held responsible for any loss sustained. We do not accept returns for non-faulty unwanted items in any circumstance if they have been opened/unsealed (Video Games, DVD's)

Europe and the rest of the world

We have a 30 day returns policy for all our customers outside of the UK. Should you not be completely satisfied with your order, you have changed your mind or you have received a damaged or incorrect item please contact us and we will provide you with a returns address and we will refund you for the postage cost of returning the parcel. Please note in cases where you have changed your mind, we will not refund you for the cost of returning the parcel. Once we have received and processed the return, we will send an email confirming the refund or replacement has been processed

Please refer to the Returns & Exchanges section for more details on returning an order.

How do I pay?
We can only accept online payments that are made at the time of placing an order. Unfortunately we are unable to take orders over the phone.

We accept the following forms of online payment:

Why don't you accept Paypal ?

Our security systems have recognized a high volume of attempted fraud purchases using this payment solution. We feel payment security is the most important factor in online shopping and will activate Paypal again we we feel confident using this payment option.

Are your payment systems secure ?

We flag all suspicious transaction we feel are an act of fraud. Scammers take note! We are a member of and/or regularly share information with other active fraud prevention sites. We also have 3D Credit card checking to help innocent people who’s cards have been used without consent of the original card holder. 

We use a trustworthy payment solution partners :

What is PCI DSS Compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. If you want to sell online and accept payments from Visa, MasterCard, American Express or Discover credit cards, your software and hosting needs to be PCI compliant. 



VAT within EU

The Channel Islands Jersey & Guernsey have special status within EU whereby VAT is exmpt on shipments valued at £17.99 
We ship the items without VAT as this complies with the VAT allowance set up by EU. 

If your delivery address is outside of Jersey, you may be subject to import duties and taxes, this may occur once a shipment reaches your country. Additional charges for customs clearance and VAT outside of the U.K. must be borne by you. You should note that customs policies vary widely from country to country; www.channelgoods.com advises each customer to contact their local customs office for further information. 

VAT UK

If the delivery address for your order is in the United Kingdom, all prices shown are FULLY INCLUSIVE of UK VAT where applicable and all goods are in FREE CIRCULATION within the EU. No further duties or taxes are payable upon receipt of your order. If you are a UK Company and you are registered for VAT, You will be able to reclaim the VAT back. 

Our shipments do not require to go via an office of exchange (such as a postal office with Customs checks) in the UK resulting in quicker
delivery times.

Are there advantages for you the customer?

The European Union granted Low-Value Consignment Relief on imports from outside the EU as long ago as 1983. It is now widely understood by consumers that buying from a retailer that is based offshore offers a distinct price advantage on low value items (less than 22 Euros to Continental Europe). 

Do you deal with wholesalers?

If you are a retailer or trade buyer looking to source our items please contact us immediately. We offer discount rates on bulk orders and work with you to support you in your needs. Feel free to contact us by phone. We look forward to helping you build your business. We deliver and ship worldwide. If you are ordering more then one item (per product) please contact regarding wholesale purchasing or your order may be canceled or refunded.