Please check the following steps below:
- You are not trying to activate the code before redemption time. (Stated on email from Groupon)
- You have selected the wrong item to use the code
- You are entering the code exactly as it appears on your voucher
- You are using the Groupon code and not attempting to redeem the security code
- You are putting O instead of Zero in the code.
How do I redeem my Groupon Voucher Code?Please check the following steps below:
- Choose item and Click Add to Basket.
- Click Go To Checkout fill in Billing/Shipping information.
- Click continue to next step.
- Enter Groupon Voucher in (Discount) section PRESS APPLY.
- Price will now be reduced to shipping charges only.
- Fill in credit card details and click Complete My Purchase.
Visit our Contact Us area. Or look for our Online.
What about P&P?
We are offer First Class Delivery throughout the UK on all Groupon Deals. P&P prices do vary from promotion to promotion on Groupon. We are advised to send all packages First Class delivery for your personal security of items. Rates for orders to Europe and Rest of the world are available at checkout.
How long will it take to receive my order?
Groupon postage times are different from our current dispatch times on our website. We allow extra time for such orders as we sometimes receive a large bulk order and redemption within a few days which need to be verified. UK orders are usually shipped within 3-5 working days, however as delivery times can vary do to volume size ordering, please allow up to 14-21 working days for UK delivery, 15-28 working days for Europe and 30 working days for the rest of the world as we cannot guarantee the efficiency of standard postal services. If you have any queries regarding the delivery of an order, please contact us and we will respond as soon as we can. We cannot be held responsible for delays from Royal Mail or weather. We wish you all Happy Holidays.
Where is my Order: Click Here
What about Special Recorded Delivery?
We can send special orders via Special Recorded Delivery or Next Day Delivery, our charge for this is £12.99 per package.
What is your returns policy?
What is your returns policy?
All products purchased through this website are covered by our 21 day guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the product to us within 7 days of your order date. Software must remain sealed, and hardware must contain all component parts. If any goods are returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale.
We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error. Each returned item will be tested. In case the item is found not to be faulty by our test center it may be returned to you and you will be liable for the postage. We will not refund postage for items found to be in good working order. Please include your name and address and an explanation as to why you are returning the item(s).
We do not issue refunds on game points as all points are registered and once opened are void of warranty. If any goods are returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale. We do not issue refunds on game points. If you have a game that is defective just keep your receipt and contact the game supplier so they can help you with this issue. We do not offer any refund on open games or software, only the official manufacture covers this warranty.
Europe and the rest of the world
We have a 30 day returns policy for all our customers outside of the UK. Should you not be completely satisfied with your order, you have changed your mind or you have received a damaged or incorrect item please contact us and we will provide you with a returns address and we will refund you for the postage cost of returning the parcel. Please note in cases where you have changed your mind, we will not refund you for the cost of returning the parcel. Once we have received and processed the return, we will send an email confirming the refund or replacement has been processed.
Once we have received and processed the return, we will send an email confirming the cost of the postage has been refunded and the replacement or refund of the order has been processed.
What should I do when returning the item?
When returning the order please return the items with the original packaging and include:
- Your order number/Original Delivery Note
- Your name
- Your email address
- The reason for the return
- Whether you would like a refund or a replacement
Unfortunately we are unable to process your returned parcel until we receive this back so please ensure you return the item as soon as you can.
Please refer to the above returns policy for more details on returning an order.
What do I do if I have not received my order?
In the unlikely event that you do not receive your order after 15 working days from dispatch (21 days for Europe or 30 days for the rest of the world), please first check with your post office to ensure they do not have your parcel. Please also check with your neighbors or other members of your household in case someone else has received it on your behalf. Failing this, please contact us at contact us and we will investigate the whereabouts of your order. Please note that we do not have the ability to track orders as First Class Standard Post does not contain tracking information.
How can I get information on special offers and voucher codes?
The best way to receive our special offers and voucher codes is to sign up to to our Promotional Email updates at checkout. Or simply go to our Contact Us page and enter your name and email address into the Email Sign-Up section and you will start receiving details about special offers, new products, events, voucher codes!
Do I have to register to make an order?
In order to make your online shopping experience quick and easy, you are not required to register with us when placing an order.
You can check out as a guest but you will be given a choice to sign up for free account. Your free account will give you extra features as online tracking, and order information.
How do I know your website is secure?
Your security is very important to us. We use SSL encrypt technology to ensure that your details are kept private and are not able to be viewed by other parties. We are PCI DSS approved vendor.
Can you take me off your mailing list?
If you no longer wish to be on our emailing list, please email contact us with the subject heading "Unsubscribe"and we will remove you from the list.
Why is Channelgoods.com Cheaper ?
Our costs are kept very low as we do not have shops or middlemen and we sell directly to the public. We also are based in the Channel Islands which has an excellent setup for the fulfillment industry. We also have excellent agents and distributors. when then pass the saving directly to you!
Why should I buy online?
Online shopping is becoming increasingly popular due to the huge amount of products available and the convenience of being able to shop for your favorite products without leaving the house. With technical security measures in place, online shopping is safe, reliable and fun. This hassle free way of shopping avoids all those queues, crowds and battles for a car park!
What if I need to make an exchange or want a refund?
We will happily refund or exchange your purchase if for any reason you are unhappy with your order, or if you have simply changed your mind. Please refer to our returns policy for all information regarding returning an item.
Alternatively if you know the product that you are looking for, you can type it into the search box at the top of the page and if necessary you can then refine your search for product type, brand or price down the left side bar.
If you cannot find a product you are searching for, please contact us and we will try and point you in the right direction.
How do I sign up for email updates?
Signing up to receive email updates is easy. Simply go to the Homepage and enter your name and email address into the Email Sign-Up section and you will start receiving details about special offers, new products, events, voucher codes and other fabulous information!
Alternatively when you are making a purchase, you will have the option to sign up to receive the email updates when you are in the Address Details section of the payment process.
I have seen a product but it no longer seems to be in stock?
We know how annoying it can be when you see an item for sale one day and have it be sold out by the next. For our Best Seller items, we suggest you don't delay as these items can sell out quickly.
For other items, we list everything that we have in stock and even though we have new products arriving daily, once an item has sold out we cannot guarantee if or when the item will be back in stock.
Have you received my returned goods?
We aim to process retuned goods the same day that they arrive in our warehouse and we will send you an email once the process is complete. If you have not received an email from us after 7 working days from when you returned the goods (15 days for Europe and 20 days for the rest of the world), please contact us and we will investigate this for you. If you have tracking details for the returned parcel, please send us the relevant tracking information when contacting us.
Do you have a shop?
No, we are an online company only. The ease of not struggling for a car park, battling crowds and queuing for ages! Our prices are better than on the high street and you get the same fabulous products! We feel we have added value from our live online customer support.
What can I do if something is wrong with my order?
In the rare event that your order is missing something or you receive the wrong item, please contact us at contact us or on +44 (0) 2032874800 as soon as possible and we will arrange the correct item or a replacement to be sent out as soon as possible.
How do I contact Channelgoods.com?
You can contact us, either by email, phone or post. Please contact us with all the information you will need. If you have any queries, requests or complaints, please definitely get in touch as we love to help our customers and your satisfaction is so important to us.
Is it possible to get my product gift-wrapped?
Yes we can do gift wrapping for a charge of £3.99, you can add this to your basket at checkout.
Can I change what I have ordered?
You can change what you have ordered right up until you make the payment. Unfortunately once an order is paid for, we are unable to amend the details of the order. If you want to add or remove items or cancel the order, please contact us at contact us or on +44 (0) 2032874800 as soon as possible so that we can try and arrange this for you. In many cases the order may need to be cancelled and then re ordered.
I forgot to use my voucher code - can I add it?
Unfortunately voucher codes need to be entered at the time of placing the order and cannot be added once an order is complete. If you have made an error at checkout contact us. Please check your email plus spam or junk mail to see an immediate cancellation and void of the order. You are free to Re-Order your Groupon Voucher following this.
How do I cancel my order?
If for any reason you wish to cancel your order, please contact us or on +44 (0) 2032874800 as soon as possible. Once we have cancelled your order, we will send you an email to confirm the cancellation. Please note that if a cancellation request is not received before the order is dispatched, we will be unable to refund you until the order has been returned to us. For more information regarding returns please refer to our returns policy.
How do I return an unwanted item?
Please refer to our returns policy for all information regarding returns.
How do I find out what's happening with my delivery?
Please refer to the Order Tracking link on our page. Fill in the information for an update on your order.
What methods of payment do you accept?
We can only accept online payments that are made at the time of placing an order. Unfortunately we are unable to take orders over the phone.
We accept the following online forms of payment:
Who do you use for delivery?
We use Royal Mail First Class Standard Post for all of our deliveries.
What should I do if my order doesn't arrive on the expected delivery date?
In the unlikely event that you do not receive your order, please wait 15 working days from dispatch (20 days for Europe or 30 days for the rest of the world) and check with your post office to ensure they are not holding your parcel for you. Please also check with your neighbours or other members of your household in case someone else has collected it on your behalf. Failing this please contact us and we will investigate the matter and provide an answer as soon as we can.
How do I return an unwanted item?
Please refer to our returns & exchanges policy for all information regarding returns.
What do I do if I receive a faulty or damaged item?
If you receive an item that is faulty or damaged please refer to our returns policy.
Alternatively if you think the item is too damaged to be returned to us, please contact us and we will assess the damage of the item before making a decision. Please note in these cases, photo evidence may be required as proof of damage.
What do I do if I receive an incorrect item?
In the rare event that you receive an incorrect item, please contact us or on +44 (0) 2032874800 and we will arrange the correct item or a replacement to be sent out as soon as possible.
How long will it take to get my order refund?
Once we have processed your refund, you will receive a refund confirmation email, confirming that we have processed the refund from our end. The refund may take 5-7 working days to show up in your account, but sometimes it can take up to 15 working days. If you have received the confirmation email but the refund has not appeared in your account and you are concerned, please contact your card issuer and they should be able to tell you when the refund will be available.
Do your prices change?
In order for our customers to always get the best deals possible, our prices can change without notice.
Do your products come in their original packaging / boxes?
Although our product images are not pictured with boxes please be assured that all of our products are delivered to you inprotective packaging and environmentally friendly packages. We purposely do not include product packaging, such as boxes, on our website images to ensure customers have the clearest picture possible.
If you have any queries regarding your payment, please contact us.